DELIVERY INFORMATION
All of our items are usually shipped within 24hrs of ordering or within 24hrs of an ordered item becoming in-stock. If part of an order is out of stock, we may ship the in-stock items separately, at no extra cost, to minimise waiting times.
Delivery Tracking Service
If you want to use the Royal Mail Track and Trace service for your parcel, please use the following web address:
Product Availability Key
Available: In stock
Out of stock: Not in stock but re-stocks are due OR due for release (see product description)
United Kingdom
Subject to stock availability, orders will be dispatched within 24hrs via Royal Mail/ParcelForce post.
All diecast models and larger items will be sent Special Delivery™ Next Day, otherwise Royal Mail 1st class recorded will apply.
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Payment & Delivery: Payment must be made before 1pm Monday to Friday for same day delivery, otherwise delivery will commence next working day. For Saturday delivery payment must be with us before 10am on Saturday for same day delivery otherwise it will be sent out on Monday, unless otherwise stated.
Returns Policy
We offer a 7-day return period in line with the Government's cooling-off law outlined below. Any errors, transit damages or missing parts must be reported within 7 days of receipt of your order, we cannot rectify issues after this time. Any consumable item, such as pens and inks, must be in perfect, unused and sealed (where applicable) condition to qualify for refund subject to the cooling-off period.
Please note, it is the responsibility of the purchaser to ensure that they order the correct item.
Your Statutory Rights
Cooling-off Period
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
To cancel your purchase within the seven-working-day cooling-off period, please contact us to request a returns reference number and you will be given details concerning the return of your item.
Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
As soon as we receive you returned order, we will refund the relevant part of the purchase price for that item -we cannot refund the postage charge unless it was included in the purchase price. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website.
Other statutory rights
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website.
