DELIVERY INFORMATION

All of our items are usually shipped within 24hrs of ordering or within 24hrs of an ordered item becoming in-stock. If part of an order is out of stock, we may ship the in-stock items separately, at no extra cost, to minimise waiting times.

Delivery Tracking Service
If you want to use the Royal Mail Track and Trace service for your parcel, please use the following web address:

Royal Mail Track Delivery

Product Availability Key
Available: In stock
Out of stock: Not in stock but re-stocks are due OR due for release (see product description)

United Kingdom Delivery Service:
Subject to stock availability, orders will be dispatched within 24hrs via Royal Mail/ParcelForce post.

- Royal Mail Special Delivery Next Day
You can use Special Delivery™ Next Day from Monday to Friday, except bank holidays or public holidays, therefore if your item is sent out on Friday or Saturday you would recieve it on Monday.

- Royal Mail Special Delivery Saturday
If you need your item sent over the weekend, you can also arrange a guaranteed Saturday Delivery, which would cost extra per item as this is a seperate service by Royal Mail, please ask for more details regarding Saturday Deliveries.

- Royal Mail Recorded Signed For
We aim to deliver your First Class Recorded item the next working day,

Delivery Service for Diecast Models:
All 1:18 Diecast Models will be sent out between Monday and Thursday for guaranteed Next Day Delivery Service. Models ordered and paid for on Friday and Saturday will not be shipped until Monday; unless authorised by our customers.

 

Payment & Delivery: Payment must be made before 1pm Monday to Friday for same day delivery, otherwise delivery will commence next working day. For Saturday delivery payment must be with us before 1pm on Friday (extra charges will apply for this service).

Returns Policy
We offer a 7-day return period in line with the Government's cooling-off law outlined below. Any errors, transit damages or missing parts must be reported within 7 days of receipt of your order, we cannot rectify issues after this time. Any consumable item, such as pens and inks, must be in perfect, unused and sealed (where applicable) condition to qualify for refund subject to the cooling-off period.

Please note, it is the responsibility of the purchaser to ensure that they order the correct item.

Your Statutory Rights
Cooling-off Period
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

To cancel your purchase within the seven-working-day cooling-off period, please contact us to request a returns reference number and you will be given details concerning the return of your item.

Please note that we cannot accept returns if you deliver them to us by hand without prior permission.

For your protection, we recommend that you use a recorded-delivery or special next day service.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error. It is at the discretion of XeroBlu Enterprise for any refunds on returned postage on items that are damaged or defective.

As soon as we receive you returned order, we will refund the relevant part of the purchase price for that item -we cannot refund the postage charge unless it was included in the purchase price. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website.

Other statutory rights
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website.

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