XEROBLU FAQ's
- What payment methods do you accept?
- The following payment methods are acceptable:
- PayPal
- Online Banking
- Cash on collection - What shipping options are available (courier)?
- The following shipping options we currently use:
- Royal Mail
- ParcelForce - How can I track my order?
- If you choose the following options at checkout these will be tracked using Royal Mails online tracking system:
- 1st Class Recorded
- Next Day Special Delivery - When do you ship our goods to us?
- All our items are usually shipped within 24 hours of ordering or within 24 hours of an ordered item becoming available in-stock. If part of an order is out of stock, we may ship the in-stock items separately, at no extra cost, to minimise waiting times, but normally we ship items as soon as they are all in together.
- How do we return unwanted or faulty items?
- We offer a 7-day return period in line with the Government's cooling-off law outlined below. Any errors, transit damages or missing parts must be reported within 7 days of receipt of your order, we cannot rectify issues after this time. Any consumable item, such as pens and inks, must be in perfect, unused and sealed (where applicable) condition to qualify for refund subject to the cooling-off period.
Please note, it is the responsibility of the purchaser to ensure that they order the correct item.
Your Statutory Rights
Cooling-off Period
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
To cancel your purchase within the seven-working-day cooling-off period, please contact us to request a returns reference number and you will be given details concerning the return of your item.
Please note that we cannot accept returns if you deliver them to us by hand. For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
As soon as we receive you returned order, we will refund the relevant part of the purchase price for that item -we cannot refund the postage charge unless it was included in the purchase price. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website.
Other statutory rights
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website. - Question?
- Answer
